Customer Happiness Specialist

About the Company:
Original4sure is a Pioneering Enterprise Technology Platform working with Fortune 100 Companies for Brand Protection and Counterfeiting Challenges. A company funded by prominent Angel Investors and VCs in India.

Website: www.original4sure.com 

Job location:Delhi

Desired Experience: 1-2 years

Target Batch Passout: 2015-2016

Training/Probation Period: None

Salary: INR 4 LPA to INR 5 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company discretion)

Course Specialization: Any Graduate with  experience in operations management

Bond: None

Tentative date of Joining: Immediate

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:

- Ability to engage with different stakeholders - central teams, vendors and clients
- P&L focused - can run operations of a client like a full-fledged business and grow it exponentially
- Ability to network with corporates, High Network Individuals etc.
- Initiate partnerships with new accounts and actively managing existing relationships, being their Point of Contact (POC) for Original4Sure.
- Maintaining a strong relationship with Clients and advising them on issues related to the market and offering solutions on the same
- Conduct promotional events & marketing activations, primarily BTL, in conjunction with the internal teams
- Own revenue from partners by handling their accounts end to end.
- Accurate and timely deliverable
- Driving process improvement initiatives on a continuous basis
- Strict adherence to the agreed timelines for the deliverables
- Adequacy of support and assistance all back office related support function in case of necessity.
- Analytics Skills and hands-on experience on Microsoft Excel .
- Basic understanding of SQL and other databases.
- You’ll delight the our clients who use Original4Sure every day with speedy, helpful responses as they send in requests and questions.
- You’ll be the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team.
- You\'ll get to work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Original4Sure.
- You’ll take part in startup culture, enthusiastically donning other hats when there are miscellaneous tasks to accomplish.
- Have previous customer service experience and love helping people (over email, social media and anywhere else you interact with customers)
- Previous experience at a SaaS or technology company
- Experience in a customer support or operations based role


Last date to apply: 01 November 2017

Interview Process:

- Face To Face Interview