Customer Relations Associate

About The Company :

Evolve Vapors was incepted and built in the heart of the $10 Billion USD Vaping culture in Orange County, California, in 2013. We launched a high-end and luxurious range of vaporizers and vaping liquids for the Indian Subcontinent in March 2016

Website: www.evolvevapors.com

Job Location: Delhi

Desired experience: 0 to 2 years

Course Specialization: Any Graduate

Target Batch Passout: 2015-2017

Training/Probation Period: None    

Salary: INR 1.8 LPA to 3 LPA (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 28 July 2017

Job Description and Skill Set Required:

- The candidate is required to attend to the customer calls and provide them the required information.
- The candidate should be able to understand the client's complaints and work upon resolving them.
- The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or  obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customer's requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required:

- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Both freshers as well as experienced candidates can apply


Interview Process:

- Face to face interview