Customer Service Associate

Company Profile:

Netleisure Internet Technologies, which operates under the brand name SchoolPage in India, is a leading provider online tutoring services offering high quality, affordable tutoring for students globally. Founded in 2011, with headquarters in both Bangalore and Dubai.

Website: https://www.myschoolpage.com/

Job Location: Bangalore

Profile: Customer Service Associate

Note: Only Male candidates would be preferred. 

Desired Experience: 0-2 Year

Probation/ Training: 6 Months / 1 Month

Bond: No 

Salary: INR 2.16 LPA - 2.64 LPA

Tentative Date of Interview: Will be communicated post registration window is closed

Job Description:

- Responding and closing the tickets on calls/CRM within the stipulated time.
- Creating and updating schedules on the LMS as per the availability of tutors and timings suitable for students.
- Interacting with students/parents and getting the feedback. 
- Capture and update customer information accurately. 
- Fielding any type of feedback that users or tutors may have. 
- Escalating grievances to the manager.
- Giving pleasant experience and timely support to customers in all interactions.

Skill Set Required:

- Excellent communication and conversational skills.
- Decent email writing skills.
- Multitasking ability and be a dynamic team player.
- A smart task executer with flexibility to extend time and efforts appropriately.
- Candidate should have a positive attitude & should be service oriented.

Interview Process:

- Written Test and Group Discussion

- Face to Face Interview