Executive - Technical Support

About The Company :
Our core network design team drawn from various European countries has an in-depth hands-on knowledge of the Internet ecosystem around the world and helps our network become class-leading.Our operations team drawn from top Indian ISPs has overseen evolution of Broadband in India and has the effective know how and resources to roll out seamless networks across length and breadth of the country. We keep our team small and hire only the best. This is how we are fast and effective on the market. If you believe you can be the best in any of the ISP operations areas, feel free to apply for some of our openings or just give us a call.

Website: www.excitel.com

Job Location: New Delhi

Desired experience: 0- 3 years

Course Specialization: Btech,BCA,BSc,BBA,BCom,MBA

Target Batch Passout: 2014-2017

Training/Probation Period: None

Salary: INR 1.5 LPA To INR 2 LPA(The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)

Bond: None

Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 28th September 2017

Job Description and Skill Set Required:

- Handling Customer Queries via Phone/Mail/Chat.
- Diagnose and Resolve Technical/ Software/ Internet Related Issues.
- Proper recording and scrutiny of received complaints (or other queries) in the ticketing software.
- Provide Information about services offered by the company.
- Provide basic technical advice to customers on how to configure Internet connection on PC.
- Offer alternative solutions where appropriate.
- Should be aware of various Internet attributes like Browsers, Search Engines, Virus, Firewall, Antivirus etc.
- Should be Well-verse with Computers like Windows, Email, LAN/WAN, TCP/IP.
- Should be comfortable working in Rotational Shifts.
- Comfortable in 6days Working Environment.
- Comfortable in travelling on their own.
- Should have Excellent Spoken English/ Comprehend well.
- Positive attitude towards work & Zeal to Outperform and Grow.

Interview Process:

- Technical round
- Face to Face