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Chi Networks

IT Helpdesk Executive

Chi Networks

0 - 3 Years   |   1.8 - 2.64 LPA   |   New Delhi
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Job Description

About the Company:

Chi Networks India, the Indian subsidiary of Chi Networks Inc. (a Chicago-headquartered IT company) is an integrated information technology solutions provider, with specific expertise in IT infrastructure management and all forms of hosting. A company of highly experienced professionals and a clear emphasis on providing customer focus, best in class, cost effective services and comprehensive IT service suites. We also accommodate individual needs with customized programs to provide an optimized return on IT- related infrastructure and investments. Refined processes and high delivery standards ensure great results and high customer satisfaction.Conceptualizing, designing and developing products/ services that shape the way the world works in today’s demanding new marketplace. Chi has expertise across a wide range of IT platforms and provides real-time systems and Network Support to global clients.Chi Networks India also strives to become a trusted partner for its clients- a strategic one who puts the power of IT on their side and helps to draw an optimum advantage in investment on IT related Infrastructure. We offer an extensive range of services including solutions to all networking needs of our clients.Our aim is to become a trusted and strategic partner for our clients, and a one-stop shop for all their networking needs.

 

Website: www.chinetworks.com

Job location: New Delhi

Desired Experience: 0-3 years

Target Batch Passout: 2014-2017

Salary: INR 1.8 LPA to INR 2.64 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Course Specialization: Diploma/B.E./B.Tech/BCA/MCA

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description & Skill Set Required:
-Needs to be open to work in 24X7 shift
-To manage the Technical Service staff to ensure consistent and high quality service to the customer end users in line with all SLAs
-To maintain an effective and efficient Technical Service Desk tightly linked with customer business objectives.
-To monitor tickets and assign tickets to respective level engineers.
-Ensure continuous improvement of services provided to customer end users.
-Determining the productivity (efficiency and effectiveness) of all the team members

Interview Process:
-Telephonic Round
-Face To Face Interview

Last date to apply: 28 September 2017


Education:

B.Tech/B.E., BCA, Diploma 3 Yr., MCA

Work Experience:

0 - 3 Years

Salary

1.8 - 2.64 LPA

Industry

IT Infrastructure

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