Quality Analyst

About The Company: Hueray Technologies brings together advanced technology, robust infrastructure, and a large pool of proven talent to provide a wide range of IT services to Services around the world, cost-effectively and seamlessly. We are based on a creative, intelligent approach to the integration of technologies and business processes that requirements. Hueray Technologies has been delivering Product Engineering Services and technology-driven Business Solutions that meet the strategic objectives of careers by leveraging our domain and business expertise and partnerships and alliances with leading technology providers.

Website: www.hueray.com

Desired Experience: Freshers

Salary Details: INR 1.8 LPA - INR 2.4 LPA (Depending on candidates’ skills and performance in interview)

Job Location: Thiruvananthapuram (Trivandrum) Kerala

Tentative Date Of Interview: Will be communicated post registration window is closed.

Tentative Date Of Joining: Immediate

Job Description:

Monitoring Voice & Non Voice Transactions.

Coaching and Feedback to Associates.

Providing training to the new joiner’s on compliance audit and FMEA audits.

Meet the Q-Rep Minimum Skills Requirements.

Conduct call auditing workshops and Joint Monitoring Sessions.

Attend Internal & Client Calibration Sessions.

Provide feedback to the SME(s), Team Lead(s) &Trainer(s).

Implement MIP as per the guidelines.

Identify and highlight Failure Modes in the process.

Identify unethical practices/behavior and highlight to higher level.

Creating weekly and monthly Audit Report and to analyze the floor gaps to streamline the process.

Generate the QA reports and TNA, communicate the same to the Quality Lead/ Operations Manager.

Skills Required:

Good Analytical Skills.

Listening Skills.

Convincing Skills.

Communication Skills.

Sound Knowledge in Excel &Powerpoint.

YB or GB certification in SixSigmaprefered.

Interview Process: Telephonic and face to face interview.