Technical Support Consultant

About the company:

Wingify is an India based fast-growing software company that makes technology products that are globally admired such as Visual Website Optimizer and PushCrew. Our products are loved by thousands of businesses and users across 90+ countries, and the customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, Ebay and Airforce.com

Website: www.wingify.com

Job location: New Delhi

Desired Experience: Fresher

Target Batch Passout: 2017

Bond: None

Salary: INR 4 LPA

Course Specialization: BE/BTECH (CS and IT only)

Probation/Training Period: 6 months

Tentative date of joining: post completion of Degree

Tentative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

A Technical Support Consultant serves as an expert on VWO and associated web technologies. This is a high-profile customer-facing technical role to find solutions to issues faced by customers with our products and help them work through technical difficulties. Support consultant is the technical interface between our customers and VWO’s Development/QA and Product management teams.

Job Responsibilities:

- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

- Regular and proactive follow ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyse the defects and track them to resolution.

- Create internal or external knowledgebase articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.

Professional Competencies:

- Outstanding communication, understanding and writing skills.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Ability to analyse logs to understand the issues, and have a thorough flair of learning new technologies.

- Well organized with utmost care to details, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

Skills & Experience:

- Bachelor’s degree, Computer Science related.

- Strong problem solving skills.

- Organized and reliable self-starter who can work independently.

- Strong written and verbal skills.

- Willing to work in rotating shifts.

Interview Process:

- Written Test

- Face to Face Rounds

Last Date to Register: December 12, 2016 till 12 PM