Technical Support Executive

About the Company:

TalkCharge is an online recharge portal with a mission to provide hassle free recharge experience to our customers. To make this happen, we have an outstanding team and advisors with 60+ experience in the same industry. We believe that simplicity is the ultimate sophistication. At Talkcharge recharges are just a click away, hence you can do any number of recharges/bill payment with amazing user experience. TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Being bootstrapped, we work hard and smart to provide the best services to our customers and targeted to reach every single mobile subscriber in the country.

Website: https://www.talkcharge.com

Job location: Gurgaon

Desired Experience: 0 to 2 Year

Batch: 2015/2016/2017

Course Specialization: Any Graduate

Salary: INR 1.8 LPA to 2.4 LPA (The final CTC will be dependent upon candidates’ performance in the interview)

Probation Period: 3 to 6 Months

Tentative date of joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed.

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Job Description:

- Deal directly with customers via Email or chat.

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Provide pricing and delivery information

- Perform customer verifications

- Process orders, forms, applications and requests

- Direct requests and unresolved issues to the designated resource

- Keep records of customer interactions and transactions

- Record details of inquiries, comments and complaints

- Record details of actions taken

- Prepare and distribute customer activity reports

- Maintain customer databases

- Manage administration

- Communicate and coordinate with internal departments

- Follow up on customer interactions

- Provide feedback on the efficiency of the customer service process

Skills Required:

- SEO knowledge

- Proven working experience in enterprise technical support 

- Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.

- Strong problem-solving skills 

- Excellent client-facing skills 

- Excellent written and verbal communication skills 

Interview Process:

- Multiple Face to Face interview