Trainee-Operations CS

About The Company :
Founded in 2003, ValueFirst is a B2B company connecting businesses and consumers. We enable intelligent conversations across channels•We perform ~4Bn interactions per month across platforms•We offer:Communication platform as a service : Cloud based platform/APIs for SMS, Voice, Emails, Data & Authentication,Cross Channel communication platform: Marketing automation platform integrating channels of SMS, Email, Voice and Social media,AI driven conversation platform: Build, host and manage intelligent Natural Language Processing enabled Bots,We have a large diversified customer base across BFSI, E-commerce, Retail, IT Software, Manufacturing, Internet, Automobile, Government sector, Education, Travel, Media, Hospitality, Healthcare, Consumer verticals, etc.,We are driven by 300+ passionate people,We have Global footprint across India, Middle East, Bangladesh, Nepal  & UK

Website: www.vfirst.com

Job Location: Gurgaon

Desired experience: 0- 1 years
    
Course Specialization: Any Graduate

Target Batch Passout: 2016-2017

Training/Probation Period: None

Salary:  INR 1.2 To INR 1.5 LPA (The final CTC will depend upon candidates’ performance during the interview and will be at the company’s discretion)    

Bond: None
    
Tentative date of Joining: Immediate

Tenative date of interview: Will be communicated post registration window is closed

* The shortlisted candidates will be sent Admit Cards/Call Letters on their registered mail Id, which they will need to, carry on the date of Interview. No candidate will be entertained by the company without the formal intimation from Aspiring Minds.

Last Date to Apply: 20 September 2017

Job Description and Skill Set Required:

- The Job will be on our internal application on different platforms(i.e. SMS, Voice and Email).
- Interact with client on email or phone for maintaining customer relationship and troubleshooting issues.
- Providing end to end closure of issues and taking care of customer satisfaction.
- Candidate will be accountable for keeping the service quality levels.
- Candidate must have good understanding of technical terms, interpreting the information and accordingly taking the right decision.
- Ability to build rapport with client and customers is of utmost importance.

Interview Process:
    
- Technical Round
- Face To Face Interview